Privacy Policy
Consumer Privacy Policy Highlights
Protecting your privacy is important to us; we want to be open with you on how and why we use your personal information.
Changes to this privacy policy
We may update this privacy policy from time to time. If we make changes, we will notify you prior to the changes taking effect by posting a notice on our websites and, where appropriate, sending you a notification.
Who we are
This privacy policy covers www.eirehome.ie as well as our mobile application.
We provide our platforms so that we can offer the following:
- place to advertise properties for sale and rent.
- tenant and landlord related services (e.g. referencing, insurance, credit checks etc.).
- home moving services e.g. (utilities, broadband etc.).
- financial services (mortgage in principle).
- Services ( Construction, Electrician, Interior, Plumber, Solicitor, Accountancy, Furniture’s etc)
- housing market trends and historical property data.
- valuation and surveying tools.
Personal data we collect
We collect the following categories of personal data:
- Property data: such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions.
- Correspondence and enquiry data: such as name, email address, property address and telephone recordings.
- Technical data: such as device type, IP address, web logs, usage of our site, browser type, mobile number, operating system, GPS location data, how you interact with our marketing communications.
- Financial services data (mortgage in principle): such as contact and identity data, applicant data, employment data, financial data, property data, lifestyle data, mortgage in principle decision.
- Services ( Construction, Electrician, Interior, Plumber, Solicitor, Accountancy, Furniture’s etc). such as name, email address, contact address and telephone numbers and contact information etc.
- Tenant and guarantor referencing data: contact and identity data, employment data, education data, financial data, property data, lifestyle data, next of kins details, references.
- Insurance and tenant related services data: such as name, email address, property address, date of birth, employment history and status, health data, race or ethnicity, disclosure of unspent criminal convictions, payment details, signatures.
- Human resource data: details contained in your CV and cover letter and references.
Sources of personal data
We process personal data that we receive from:
- you when you get in touch with us, create and use your My Eirehome Account, make use of our websites and services, enquire about a property or request a valuation, or apply for a job with us.
- our members (e.g. estate and letting agents) when they advertise properties on our sites or wish to conduct credit and reference checks for potential tenants and mortgage brokers when you request their assistance with a mortgage in principle.
- third parties (e.g. Land Registry, Land Register of Ireland, credit reference agencies and fraud prevention agencies etc).
- our partners (e.g. mortgage providers).
- publicly available sources such as Companies House, CRO, and the Electoral Roll etc.
Purpose and lawful basis
We rely on a mixture of performance of contract, legitimate interests, consent and legal obligations to process your personal data in order to:
- advertise properties on our sites.
- advertise software, consultancy services and solutions on our sites.
- build property databases, valuation and surveyor tools.
- provide current and historical market and property trends.
- provide services such as:
- enabling you to enquire about property or request a property valuation.
- tenant and guarantor referencing including credit checks.
- home related services such as a tenancy agreement, facilitating payment between our members and you, insurance and utilities.
- financial services such as mortgage calculator and apply for and receive a mortgage in principle.
- Services ( Construction, Electrician, Interior, Plumber, Solicitor, Accountancy, Furniture’s etc). such as name, email address, contact address and telephone numbers and contact information etc.
- resolve any queries or complaints you may have.
- customise and enrich your experience on our sites.
- process your job application and consider you for our vacancies.
- help keep our site safe and secure.
- improve our sites and services and to help trouble shoot.
- monitor for quality assurance and internal training.
How long we keep it for
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information. In some circumstances we may anonymise your personal information so that it can no longer be associated with you.
Sharing of your personal data
We may share your data with the following types of companies to provide our services to you:
- our members/partners when you enquire with them via our website.
- companies in the Eirehome as we all provide different parts of the services.
- law enforcement, fraud prevention agencies and credit reference agencies.
- service providers we use to help us deliver our services and sites (e.g. telephony, customer ticketing systems, IT providers etc).
Storing your personal data
We predominantly store and process your personal data in the European Economic Area (EEA). However, in some circumstances it may be transferred to, stored or accessed outside the EEA. As such we will ensure we have appropriate safeguards and security measures in place to protect your data.
Profiling and automated decision making
We may profile your activity on our sites, and platforms to help us better understand your needs and home moving stage so that we can customise your experience on our sites, suggest services that may be of interest to you, tailor our communications with you and to identity opportunities to improve training and insights with us and our members. We do not make automated decisions which will have a legal or similar effect on you. The mortgage lenders we work with use automated decision making to assess your mortgage in principle applications based on the information you provided them.
You can always object to profiling by emailing us at: dpo@eirehome.ie
The mortgage lenders we work with use automated decision making to assess your mortgage in principle applications based on the information you provided them.
Use of AI
We use AI, machine learning models and other similar technology to help us analyse trends, improve our platforms and services, enhance our customer services, better understand your needs, to provide you a more customised experience on our platforms and to improve our communications with you. We do not use AI to make any automated decisions which will have a legal or similar effect on you.
Your rights
You can exercise any of your rights (right to access, rectification, erasures object or restrict processing, request that we transfer your data to another data controller, or withdraw consent where you have given us consent in the past) by contacting us at: dpo@eirehome.ie or writing to the Data Protection Officer, Eirehome, 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland. We will require proof of ID to confirm your identity.
Direct marketing
If you have given us permission, we’ll send you marketing messages either directly from us or on behalf of our members or partners. We will customise our communications with you based on your use of our platforms. You are in control and can opt out of direct marketing at any time by contacting us or updating your preferences.
Contacting us
If you have any questions about this policy, how we use your personal data, wish to exercise any of your rights, or want to report a suspected breach of your personal data, please contact us at dpo@eirehome.ie or alternatively you can write to the Data Protection Officer, Eirehome, 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland.
To create an account with us
You will need to provide your name, email address, phone number, password, and payment information where relevant. This allows you to save property searches, set up property alerts, or upload a property to any of our services. If payment information is required, we will also need your address to comply with EU VAT legislation. We use this personal information to authenticate you and provide the requested service, as per the terms and conditions you accept when creating an account.
Upon setting up an account, we will send you welcome emails to inform you of the benefits of your account and help you make the most of it.
We will also use your information to deliver the benefits of your account, including saving searches, sending property alerts, saving notes and ratings, placing and editing adverts, sending advert expiry and refresh reminders, and delivering email newsletters.
When you place an advert with us, any personal information included in the text of the advert will be published on our site.
To pay for the services you have requested from us
We may collect your payment information. This includes, but is not limited to, your credit and debit card number, card expiry date, CSV/CV2 number, BIC (Bank Identifier Code), IBAN (International Bank Account Number), direct debit mandate authorization, and cheques. Credit and debit card information is processed directly by PCI-compliant payment providers who perform payment services on our behalf. Occasionally, our employees receive payment information from customers over the phone. When this occurs, the payment information is entered as instructed into the relevant payment system, and all other copies are deleted or destroyed immediately.
We take your privacy and security seriously. Therefore, we ensure that all payment information is handled with the utmost care and in compliance with industry standards. Our compliant payment providers use advanced encryption and security measures to protect your data during transmission and storage.
Additionally, we regularly review and update our security protocols to safeguard your information against unauthorized access and potential breaches.
In the event of any discrepancies or issues with your payment, our customer support team is available to assist you promptly. We are committed to providing a seamless and secure payment experience, ensuring that your transactions are processed efficiently and accurately.
Full consumer privacy policy
Who we are
This Privacy Policy covers Eirehome Limited
We are the providers of the Eirehome mobile application software (referred to as the “App”) and the websites www.eirehome.ie (referred to as the “Site”) (together referred to as “Our Platforms”) and any other Services We may operate in the future.
“Members” include estate agents, commercial agents, letting agents, managing agents, landlords, new homes developers, housing associations, overseas property owners, Build to Rent developers, surveyors, banks, building societies, insurance companies, mortgage brokers, other lenders and financial institutions, Government departments, executive agencies, quangos, Acedemia institutions, Construction / builders, Electrician, Interior, Electrician, Plumber, Solicitor, Accountancy, Furniture supplier etc). such as name, email address, contact address and telephone numbers and contact information etc.
Professional advisors and selected CRM software providers. We are not an estate agency.
“Partners” are selected companies whom We choose to work with to offer complimentary Services such as financial services (e.g. mortgage in principle), currency exchange, utilities, broadband, , Construction / builders, Electrician, Interior, Plumber, Solicitor, Accountancy and Furniture agency/shop.
“Services” or “Service” include property advertising, insurance and tenant related services (which includes tenant referencing, rent guarantee insurance, landlords’ contents and/or liability insurance, tenant’s contents and/or liability insurances, utilities and broadband), stamp duty land tax calculator, valuation and surveying tools, property price tracking tools and and financial services (which includes mortgage in principle decision and mortgage calculator), , Construction / builders, Electrician, Interior, Plumber, Solicitor, Accountancy and Furniture’s.
We provide Our Platforms so that:
- Our Members can advertise property details for You to view;
- We, or Our Members, can provide insurance, tenant and financial services to You;
- We can provide You with access to housing market trends and historical property data;
- We and Our partners can provide complimentary services to You; and
- We can provide Our Members access to valuation and surveying tools.
References to “Users”, “You”, “Yourself” or “Your” is a reference to individuals using Our Platforms or Services.
References to “Personal Information” means information that will allow Us to identify You.
Introduction
We are committed to protecting Your privacy. This privacy policy (referred to as the “Policy”) explains how and for what purposes We use the Personal Information collected about You when You use the Site or download and use Our App on Your mobile device (“Device”). Please read this Policy carefully.
In the tables below We set out the types of Personal Information We collect, where it comes from, why We collect it, Our lawful basis for processing the Personal Information and how long We will keep it for.
Our Platforms are not intended for anyone under the age of 18 (referred to herein as “Children” or “Child”). Except in the limited circumstances set out below in the “Tenant and Guarantor Referencing” table, We do not knowingly collect or process Personal Information relating to Children. If You become aware that Your Child has provided Us with Personal Information without Your consent, please contact Us on dpo@eirehome.ie and We will, upon verification, delete such Personal Information.
If You have a query about Personal Information relating to Your property on the Platforms, please contact Your estate agent or lettings agent directly or alternatively contact Us on dpo@eirehome.ie
Contacting us
We recommend You contact Us via email. If You prefer to correspond with Us via post, there may be a delay in Us receiving and responding to Your postal enquiries and therefore email correspondence is recommended for a quicker response.
If You would like to stop receiving direct marketing from Us please contact Us via email at dpo@eirehome.ie or please write to the Customer Services Team, 6 Fern Road, Sandyford, Dublin, D18 FP98 Ireland and where possible include a copy of the communications You have received.
If You have any questions about this Policy or Our use of Your Personal Information or would like to submit a subject access request or exercise Your other data subject rights, please contact Our Data Protection Officer/Team via email at dpo@eirehome.ie or please write to The Data Protection Officer, Eirehome Limited , 6 Fern Road, Sandyford, Dublin, D18 FP98, Ireland.
Personal information we collect
Properties advertised on our platforms
- What We collect and where it comes from
- In the course of providing Our Services, We collect property data such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions; and
- The property data is provided to Us by Our Members or other third parties on behalf of those Members.
- Why We collect it
· In the course of providing Our Services, We collect property data such as images of properties, including videos and virtual tours, property asking prices, sales history and sold prices, property addresses, floorplans, property locations and property descriptions; and
· The property data is provided to Us by Our Members or other third parties on behalf of those Members.
· We will use this information for a number of reasons including:
· To provide Our Platforms;
· To enable Our Members to advertise their properties to Our online audience;
· To enable potential purchasers or tenants to see detailed descriptions and images of properties that they may be interested in;
· To allow Users to see current property trends such as the prices of houses for sale in their local area;
· To allow Users to check broadband speeds and deals for properties;
· For Our own commercial purposes such as to identify trends in the property market, to build property databases and automated survey and valuation tools for Our Members to use and to promote Our Platforms and Services on social media and other third-party platforms; and
· To provide Our Members with updates on properties advertised on Our Platforms
Our lawful basis for processing this Personal Information
We have a legitimate interest to process this Personal Information. These legitimate interests are:
- Providing a Service to Our Members by helping them to market properties and understand changing market dynamics and evolving trends;
- Providing a Service to Our Members by advertising properties to potential purchasers or tenants;
- Providing a Service to potential purchasers and tenants so that they know what properties are currently on the market, the price of those properties, and to provide access to potential broadband speeds and deals of those properties through our Partners;
- To provide data services to third parties such as surveyors, professional advisors, banks, building societies, insurance companies and other financial institutions so that they can process this property data for their purposes (this includes providing property valuation tools and surveyor comparison software to Our Members, and providing Our Members updates on properties to help Our Members in meeting their regulatory or legal requirements); and
- To help Our Members benchmark their performance and identify requirements for additional services.
- How long We will keep it for
- We will stop advertising a property when We are instructed to do so by Our Members. However, the property information will remain available on the Platforms as historical property information to allow Users and Our Members to benefit from Services such as identifying previous for sale or sold prices (please see the “Historical property data” section below for further information).
Historical property data
- What We collect and where it comes from
- If a property has previously been actively marketed on the Platforms, We will continue to display it on the Platforms as historical property information. If You have any concerns about any historical property information available on the Platforms, please see the section of this Policy entitled “Removing Property Data from Our Platforms” (below); and
- We also have data that relates to historical property listings on the Platforms which We collect from other third parties. For example, We obtain the sold prices of the properties from the Land Registry (or the Land Register of Ireland) and display those sold prices on the Platforms.
- Why We collect it
- To assist potential purchasers and tenants when forming a view about historical market trends and potential property values;
- To assist vendors when researching the approximate value of their property;
- To enable Users to see detailed property descriptions and images of properties in areas that they may be interested in;
- To allow Users to see similar properties sold by Our Members across Our Platforms.
- To allow Users to see property trends that they may be interested in, such as the previous sale and sold prices of properties in their local area; and
- For Our other commercial purposes, such as to identify trends in the property market and to build property databases and automated survey and valuation tools for Our Members to use.
- Our lawful basis for processing this Personal Information
- We have a legitimate interest to process this Personal Information. These legitimate interests are:
- To enhance the Service that We provide on Our Platforms and providing a Service that benefits Our Members, Users, vendors, landlords, potential purchasers and tenants;
- To provide a Service to Our Members by assisting them to more accurately value other properties;
- To provide a Service to vendors and landlords which helps them form a view about;
- the value of their properties;
- which Members they may wish to contact to value/market their property;
- Providing a Service to potential purchasers and tenants in understanding what properties have been on the market and the prices of those properties;
- To provide data services to third parties such as surveyors, banks, building societies, insurance companies and other financial institutions so that they can process this historic property data for their purposes; and
- To provide property valuation tools and surveyor comparison software to Our Members.
- How long We will keep it for To the extent that property data is also Personal Information, it is generally the case that it ceases to be Personal Information over time. The historic property data is retained by Us whilst it is required by Us to provide the Services summarised in the “Why We collect it” box.
Personal information you give to us
- What We collect and where it comes from
We will collect the Personal Information that You give to Us when using Our Platforms or Services: - Enquiries to Our Members:
- If You choose to access a particular search feature, request information or fill in a form on the Platforms You may be asked to provide Personal Information about Yourself, such as:
- Your name, address and contact details;
- details of the sort of property You are interested in;
- the cost and location of the property;
- Your current residential address;
- what stage in the home moving process You are;
- whether You are a first time buyer, a seller, a landlord, a tenant, investor, cash buyer etc.;
- whether You are re-mortgaging;
- whether You have a property to sell or let;
- whether You have sold your property;
- if requesting a digital valuation, whether You have made any changes to your property and information about your property which can help aid a valuation.
- whether You have completed any affordability checks;
- when enquiring about properties overseas, We will also ask for:
- reason for buying
- Your country of residence; and
- whether You require assistance and advice from Our Currency Exchange partner, Smart Currency.
- when enquiring about rental properties, the following information may be requested in addition to the above about whether:
- there will be smokers living in the property;
- You have any pets and type of pet;
- You consent to the agent performing a credit check and date of birth;
- Your household income exceeds a set amount;
- You are aware of any adverse credit;
- Your employment status (if you are a student, We will ask if You have a guarantor); and
- Your move (move in dates, desired tenancy length, whether renting for first time in the Ireland, who You are moving in with, how many of the occupants will be over 18 and under 18); and
- Where You may not meet the affordability requirements or You have indicated You are aware of adverse credit, We ask if You have arranged a guarantor.
- If You choose to book or request an appointment to view a property via the Platforms, You may be asked to provide more details, including:
- Your availability to view the property or selecting a date and time slot to view the property in the calendar made available to You;
- Your preferred moving date or an indication of when you are looking to move by;
- details of Your household income as a proxy for calculating affordability in relation to the advertised monthly rental value of a property;
- whether You have any adverse credit history that could affect Your application;
- an indication of whether You are moving alone or with others;
- Your feedback on a property that You have viewed; and
- Your mobile number and email address for the purpose of providing You updates via text and/or email regarding Your property viewing (includes sending reminders about Your property viewings and to confirm You appointment viewing request).
- If You choose to contact a Member using the telephone number on Our Platforms, calls may be recorded for training, monitoring and quality assurance purposes. We may also process call recordings for the purpose of fulfilling Our contract with Our Members. We may also keep a record of call activity, including missed calls. Registered Users
- Personal Information that You provide to Us when You:
- register as a My Eirehome User;
- request property email updates such as Property Alerts about when a property is marketed in Your chosen postcode and meeting Your search parameters;
- request email updates such as Tracked Property Alerts about the valuation of a property You are tracking;
- use Our renovation calculator for properties You are tracking (such as size of renovation, type of renovation, whether renovation has been completed or is planned etc.);
- use Our Services to identify and save places of interest to You, calculate distance and travel time from those destinations to a property You are interested in;
- send enquiries to our Members. Copies will be available to view in Your My Eirehome account;
- book or request property viewings and appointments via Our Site;
- where We have made the following features available to You, these will be available to view in Your My Eirehome account:
- track a property;
- access to property viewings and appointments booked via Our Site;
- whether You own the property, are a tenant of the property, or are looking to buy the property;
- adding saved properties and notes;
- ability to update the status of Your property enquiry (such as whether You have viewed the property, purchased the property etc.) and the ability to add saved properties to Your property enquiry list; and
- ability to see a renters checklist so You can add in Your move date and track tasks related to Your move.
- We may also ask what stage in the home moving process You are, whether You are a first time buyer, a seller, tenant, a landlord, investor, whether You are re-mortgaging etc.
- If You are undergoing tenant referencing or progressing a tenancy application, where We make the feature available to You, You will be given:
- visibility of what stage in the tenant referencing process You are at;
- the ability to progress Your tenancy agreement; and
- the ability to add in Your move in date and what rent You pay.
General Use of the Platforms:
- Personal Information that You provide when:
- downloading the App or registering to use the App;
- participating in discussion boards or other social media functions on Our Platforms;
- entering into competitions, promotions, surveys and market research studies made available on Our Platforms or if We contact You by email; phone or otherwise; and
- engaging with additional Services that are available on Our Platforms, such as:
- the stamp duty calculator and mortgage calculator, where you will Provide Us the following Personal Information: location, home moving status (whether You are a first time buyer, buying your next home or buying an additional property/investing), re-mortgaging, are an investor and price of the property.
- ability to identify places of interest to You and see travel time from properties.
Communications:
- Personal Information that You provide by corresponding with Us by phone, e-mail, video calls or otherwise; and
- If You choose to contact Us by phone or video calls or We call You, calls may be recorded for training, monitoring and quality assurance purposes and for the purpose of fulfilling Our contract with Our Members. Phone calls may be monitored in real time. We may also keep a record of call activity, including missed calls.
Investors:
- Personal Information that You provide to Us when browsing Our investor pages.
Insurance and tenant related services:
- If You choose to generate a quote or apply for any of Our insurance and tenant related Services, You may be asked to provide Personal Information about Yourself, such as:
- Your full name including title, email address, phone number;
- Property address You are looking to move to;
- Date of birth;
- Employment status and history;
- Health data;
- Race or ethnicity;
- Disclosure of unspent criminal convictions;
- Payment card details;
- Where Our Members use Our Services to create a tenancy agreement for You to sign and take payment:
- Our Member will provide the following Personal Information to Us:
- Your full name including title, current address, email, phone number;
- Property address You are looking to move to;
- Any property related documents;
- Your new landlords contact details;
- Details of the person paying the deposit; and
- Deposit certificates.
- You will provide the following additional Personal Information to Us via Our e-signatory third party provider:
- Your signed tenancy agreement
- Our e-signatory third-party provider will provide an audit trail of the tenancy agreement signature process (includes dates, times, email address and IP address of You and Our Member); and
- You will be transferred to a third-party payment gateway to make payment via open banking Financial Services.
- Details of any Rent Guarantee quotes/policies/ referencing requests and progressions will be available to Our Member
Financial Services: If You choose to apply for a mortgage in principle or use Our mortgage calculator, You will be asked to provide Personal Information about Yourself.
Human Resources: Personal Information You provide Us when applying for a job vacancy at Rightmove, such as Your CV and covering letter.
Journalists: Where You contact Us as a journalist, We will retain contact data and other Personal Information You may choose to provide Us with.
- Why We collect it
- We will use this Personal Information:
- Enquiries to Our Members:
o To make sure that You receive the benefit of the Service. This may include:
- transferring Your property enquiry to Our Member who is advertising that property so that they can respond to Your enquiry only. Some of Our Members may use:
- lead handling agencies who handle and process Your enquiry on their behalf; or
- third party systems to process and store Your enquiry to allow them to respond to and manage Your enquiry;
- transferring Your request for a property valuation onto Our Members You have selected so they can provide You with a valuation;
- sending Your request to book a property viewing to Our Member who is advertising that property and for Us to confirm Your booking by email or text on Our Member’s behalf;
- sending Your name, address and contact details to Our Member when You request information or a brochure on a property they are advertising, so that they can contact You;
- where You book an appointment to view a property, We will create a calendar appointment in Our Members own email system (via calendar software) in order to manage Your booking;
- transferring other relevant information to Our Member so that they can assess whether the property is suitable for You;
- allowing You to provide Our Member with feedback on the property once You have viewed it;
- Our Members must form their own legal basis for processing Your enquiry data if they are processing it for purposes other than responding to Your initial enquiry;
- When enquiring about rental properties, additional information will be requested to enable the agent to better understand Your circumstances and suitability for the property.
- Where You have consented to a credit check and based on the information You provide to our Member with a summary of the credit check result together with an initial indication on Your suitability for the property. It will be up to Our Member to undertake further checks to ascertain Your suitability.
- When enquiring about properties overseas, We will also share:
- whether You have agreed to receive advice from Our Currency Exchange Partner, Smart Currency, with Our Member who is advertising the property You are enquiring about for the purpose of assessing Your current situation;
- A copy of the property inquiry and a link to the property You have enquired about with Our Partner, Smart Currency , where You have agreed to being contacted by Our Partner for the purposes of being able to respond to Your currency inquiry;
o Where telephone calls are recorded, this is for training, monitoring and quality assurance purposes and for the purpose of fulfilling Our contract with Our Members.; and
o To profile Your activity on Our Platforms.
o To enhance the service You receive from Our Members.
o To provide You with the benefit of Services for registered Users only;
o To provide Property Alerts to You (which You have set up) for properties marketed on Our Platforms that meet Your search criteria;
o To provide Tracked Property Alerts to You (which You have set up) for properties You are tracking and their valuation.
o To provide You access to Our renovation calculator, to help You understand how renovations can impact the value of a property.
o To provide You with travel times from properties on Our Platforms to places which are of interest to You.
o To provide You access to Your enquires and bookings of viewings You have sent to Our Members;
o To provide You access to Your renters checklist so You can keep track of tasks related to Your move;
o To keep You updated on Your account and Services available to You;
o To provide You customised content on Our Platforms including suggesting properties or Services relevant to You and Your stage in the home-moving process;
o To help Our Members manage their leads by sharing whether You are a Landlord or not when You enquire about a property they are advertising or request a valuation;
o To keep You updated on Your tenancy journey and provide reminders/notifications relevant to Your move such as postal redirects, broadband options etc.; and
o To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.
- General Use of the Platforms:
o To provide the Platforms to You and enable You to download the App;
o To enhance the Services that You select on Our Platforms;
o To process any queries that You have about Rightmove or its Members;
o To customise and enrich Your experience on Our Platforms;
o To contact You for Your views on Our Services and to notify You occasionally about important changes to Our Terms of Use, this Policy or developments to Our Platforms or Services;
o To deliver relevant advertising to You whilst You are on the Platforms;
o To deliver targeted advertising to You depending on whether You are a first-time buyer, re-mortgaging or are an investor;
o To provide You customised content on Our Platforms including suggesting properties or Services relevant to You; and
o To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.
- Communications:
- To process and resolve any queries that You may have; and
- For training, monitoring and quality assurance purposes and for the purpose of fulfilling our Members contract where calls (which may include video calls) are recorded.
- Investor Relations:
- To allow You to subscribe for relevant Eirehome regulatory alerts; and
- To process and respond to any queries that You might have.
- Insurance and tenant related services:
- To provide You a quote for insurance or tenant related services;
- To process Your application for insurance or tenants related services;
- To process Your tenancy agreement on behalf of Our Member agent and facilitate payment between You and Our Member;
- To perform a contract;
- Where You have consented, to send You direct marketing regarding insurance and tenant related services via email or SMS;
- Where You have consented, We use the information to perform a Credit Check and/or a reference. Please see Our Tenant and Guarantor Referencing section for more details;
- To profile Your activity on Our Platforms, for more information please see the “Profiling” section below;
- To improve Your experience on Our platforms (for example pre-populating fields and forms, quote requests etc.); and
- To provide You visibility of the insurance and tenant related Services provided to You (whether that be on Your behalf or on Our Members behalf).
- Financial Services:
- To enable You to gather information which provides transparency around the mortgage process;
- To help You to understand what You can afford, using Our mortgage calculator;
- To contact You regarding Your mortgage in principle decision;
- To allow You to receive a digital mortgage in principle decision from a lender or broker;
- To receive assistance from a mortgage broker where You have requested this service;and
- To profile Your activity on Our Platforms, for more information please see the “Profiling” section below.
- Human Resources
- To enable You to apply for Our job vacancies at Eirehome.
- Journalists:
- To respond to Your requests;
- To add You to Our database of journalists to receive industry and company related press releases; and
- To contact You by phone, email, video call or otherwise regarding stories that We believe may be of interest to You.
- Our lawful basis for processing this Personal Information
We have a legitimate business interest to process this Personal Information. These legitimate interests are:
- Enquiries to Our Members: To provide a service to Our Members and/or to provide a service to You;
- Registered User: To provide You with Our Services;
- General Use of the Platforms:
- To enable You to download and use the App;
- To allow Us to gain information about the use of Our Platforms and any improvements that can be made;
- To provide advertising space to Our Members and third parties;
- To provide You with relevant content on Our Platforms;
- To assist Our Members in prioritising their enquiries; and
- To provide You the Services.
- Communications: To ensure that Your queries are addressed and for training, monitoring and quality assurance purposes where calls (which may include video calls) are recorded;
- Investor Relations: To allow You to access Rightmove regulatory alerts and to ensure that Your queries are addressed;
- Insurance and tenant related services:
- To provide You with a quote and to provide access to insurance and tenant related services that may be relevant to You;
- To process Your tenancy agreement on behalf of Our Member agent and facilitate payment between You and Our Member;
- To provide Our Members visibility and to help facilitate progression of Insurance and Tenant related services regarding their clients; and
- To process a credit check and/or reference. Please see Tenant and Guarantor Referencing section for more details.
- Financial Services:
- To contact You regarding Your mortgage in principle decision;
- To enable You to use Our mortgage calculator and to help You understand what You can afford;
- For more information please see our “Financial Services” section in this Policy;
- Human Resources: To process Your job application and consider You for Our vacancies;
- Journalists: To enable direct communication between Us and relevant journalists;
- We have a contractual reason to process this Personal Information:
- Communications: For the purpose of fulfilling Our contract with Our Members where calls are recorded.
- Insurance and tenant related services: To process Your application and provide You and/or Our Members the Services;
- Financial services: To process Your mortgage in principle and provide You the Services;
- We rely on consent for:
- Allowing Our Member to run a credit check in respect of a rental property You are enquiring about; and
- Sharing Your information with Rightmove, Rightmove Landlord and Tenant Services Limited and Equifax to undertake the credit check in respect of a rental property You are enquiring about.
- Insurance and tenant related services:
- to send You direct marketing regarding insurance and tenant related services via email or SMS;
- process Your special category and criminal offence data in order to process Your application; and
- to perform a credit check and/ or reference in respect of a rental property You are enquiring about. Please see Tenant and Guarantor Referencing section for more details.
- Financial Services: to process Your special category data in order to process Your application for a mortgage in principle.
- How long We will keep it for
- We will store the Personal Information summarised above for the following periods:
- Enquiries to Our Members:
oYour initial property enquiry will be kept for 2 years from the date of your enquiry. However enquiry data will be kept for two years from the date on which You last used Our Platforms or Our Services. After that it will be erased or anonymised so that the data no longer identifies You;
o Telephone call recordings are stored for a shorter period of time, being three months from the date of the recording, at which point they are deleted; and
o Profiling data will be kept for as long as is required,
o Personal Information that You provide to Us when You register as a User will be kept for as long as You have an active account setup on Rightmove. The Personal Information relating to Your account will be deleted when You delete Your account or if Your account has been inactive for 5 years.
o Enquiries You have made to Our Members will be accessible in Your My Rightmove account for up to 12 months.
- General Use of the Platforms:
o Personal Information that You provide when downloading the App, registering to use the App or for accessing in-App services will be retained for as long as You have the App installed on Your device;
o Personal Information that You provide when participating in discussion boards, enter into competitions, promotions, surveys and market research studies will be retained for no longer than two years;
o Personal Information that You Provide when identifying places of interest to You and travel times to properties will only be stored for the length of Your session on Our Platforms (unless You are a Registered User, in which case We will keep this for longer, please see Registered Users section above for more information); and
o Personal Information that is provided when You interact with Us through publicly available social media platforms will only be retained on the social media platforms which You use to publicly interact with Us (We will not copy or store it separately) and this Personal Information will be retained for as long as You keep it on Your social media accounts (for tweets and direct messaging via social media platforms, please see “Communications” heading below).
- Communications:
- Personal Information that You provide to Us when We correspond by telephone, e-mail, direct messaging or tweets through social media will be retained on Our systems:
- For no longer than 25 months on Our ticketing system from the date of communication or until Your query is resolved.
- For no longer than 24 months for the original e-mail correspondence (exceptions may apply for a limited number of mailboxes and may be shorter or longer depending on requirements);
- For no longer than 18 months for recorded calls; and
- For 3 years where any correspondence relates to either Our insurance and tenant related services or financial services.
- Investors:
- Personal Information that You provide to Us when browsing Our investor pages will be kept for as long as You maintain an investor User account on Our investor pages. Any Personal Information which We hold in Your investor User account will be deleted when You delete Your investor User account.
- Insurance and tenant related services:
- Personal Information You Provide Us will be kept for 3 years or for as long as required to perform a contract;
- Where Our Member agent uses Our Services to create a tenancy agreement for You to sign, We will retain Your Personal Information for the following periods:
- 6 years after tenancy has ended where the application has been successfully completed; or
- Up to 12 months where a tenancy application has not been signed/and or finalised.
- Where Our Member uses Our Services to perform a credit check in respect to a rental property You are enquiring about, the credit check will be retained for 3 years.
- Financial Services:
- We will retain Your Personal Information for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements. For more information please see our “Financial Services” section in this Policy.
- Human Resources:
- We retain Personal Information for as long as is required to fulfil the purpose (whether that be for the current job application or retaining on file for future job vacancies) or until You notify Us that You wish for Your Personal Information to be deleted.
- Journalists:
- We retain Your Personal Information until You notify Us that You wish for Your Personal Information to be deleted or until Our records indicate You no longer undertake journalistic activities that relate to Our products or Services.
Profiling
We may from time to time profile Your activity when using Our Services or Our Platforms.
This profiling is based on telephone and email enquiries You send to Our Members, properties advertised on Our Platforms, cookies, Your activity on Our Site, information You either provide Us or We collect in the course of using Our Platforms and Services (such as living situation, property ownership and what Services You utilise on Our Site etc.). We may use this information both now and, in the future, to identify or indicate:
- any properties You may have for sale or let;
- whether You are intending to sell or let Your property;
- if You have subsequently instructed one of Our Members to advertise Your property;
- whether Your property is being advertised on Rightmove and its property status;
- what stage in the home moving process You are;
- whether You have a mortgage in principle decision;
- whether You are a first time buyer, first time renter, re-mortgaging, investing, a seller, tenant, a landlord etc.;
- if You may require a valuation of Your property;
- whether You have been through Our tenant referencing.
- actions You have taken on Our Sites; and
- whether You are likely to require any of Our Services.
It takes place to help Us and Our Members:
- understand what sort of properties You may be interested in;
- identify opportunities to improve training;
- match enquiries sent to Our Members with properties advertised on Our Platforms. This is to provide Our Members with market insights where Your property was subsequently advertised with another Member. This will be provided for training purposes only to help Our Members improve their processes for identifying where enquiries may have a property for sale or rent, either now or in the future;
- to help Our Members identify opportunities within their enquiries, to categorise Your activity (such as usage of Our Site, whether you have a property for sale or rent, the advertising status of Your property and subsequent changes) to help determine how likely You are to require services from Our Members. Members may then contact You to offer their services, although they can only do so if they have a lawful reason to do so (known as a lawful basis of processing Your Personal Information);
- identify whether You are a Landlord so Our Members can manage Your enquiry more effectively.
- to customise Your experience on Our Platforms such as:
- suggest properties that may be of interest to You;
- suggest Our mortgages, valuations, insurance and referencing Services to You;
- suggesting services from Our third party advertisers that may be relevant and of interest to You based on Your use of Our Platforms; and
- send You customised emails about Our Services based on Your use of Our Sites and Your stage in the home moving process.
You can always object to Our profiling by emailing Us here dpo@eirehome.ie Any profiling data that We hold about You will only be kept for as long as is required to perform the Services to Our Members and provide Our Platforms and Services to You.
Use of AI
We make use of AI, machine learning, and other similar technologies (“AI”) to improve Our site, services and communications. We do not use AI to make any automated decisions which can have a legal or similar effect on You. Examples of how We use AI include:
- Helping Us better understand Your needs in order to provide You a more customised and relevant experience on Rightmove.
- To tailor Our marketing communications with You.
- To assist with responding to enquiries You may have with Us.
Sharing of personal information between Rightmove and its subsidiaries
Personal Information You provide Us may be shared between Our subsidiaries in order to:
- provide Our Platforms and Services to You;
- improve Our Platforms and Services; and
- customise Your experience on Our Platforms.
Use of your personal information for direct marketing and other communications
Direct Marketing
Where You have consented, We may Use Your Personal Information to provide direct marketing messages to You; either directly from Us or on behalf of Our Members or Partners. We will customise Our communications with You based on Your use of Our Platforms. You can opt out of direct marketing at any time from Our entities below by:
Eirehome Limited:
- Using the unsubscribe links located at the bottom of the direct marketing emails We send You. Please ensure You click through to manage Your full marketing preferences;
- Log into Your My Eirehome account to manage your marketing preferences; or
- Contacting Us directly on dpo@eirehome.ie
To Receive Marketing Communications
With your consent, we may periodically send promotional emails about features, events, exclusive offers, and competitions to the email address you have provided. To receive these marketing emails, you will need to provide us with at least your email address, and in some cases, your first and last name. We aim to ensure our marketing is relevant to you, so we may process your information to send you tailored marketing communications based on your interests.
You can choose to stop receiving marketing communications from us at any time by following the unsubscribe instructions included at the end of each email.
For Competition and Promotional Purposes
We frequently organize competitions and similar promotions that you can choose to enter voluntarily. Typically, to participate, you will need to provide your name, email address, phone number, and county information. We request your county information to distinguish between entrants with the same name when selecting a winner. In some cases, competition entries will be shared with the promoter, and this will be specified when you enter.
If you win a competition, you will be notified by phone call, and we will publish your name on our website or digital apps, along with the prize you have won. If there is another entrant with the same name, we will also publish your county alongside your name. We use your personal information to manage the competition or promotion, in accordance with the terms and conditions you accept when you enter.
Sharing Content
We provide tools that allow users to share our content with a specified email address. If someone shares our content with you, we may temporarily collect your email address to facilitate the sharing process. Eirehome will use this information solely to fulfill the sharing request, and we do not retain this contact information. By providing us with your email address, the third party initiating the sharing request confirms they have your consent to share our content with you.
Subscribing to Our Email Newsletter
We provide several email newsletters that are available to non-account holders. You can choose to subscribe by giving us your email address, and sometimes your first and last name. This information will be used to send you the newsletters you requested and, in some cases, to personalize the emails. We will only send these newsletters with your explicit consent. You can unsubscribe at any time by following the instructions at the bottom of each email.
You can request the list of Our Members from whom We send marketing by contacting Our Data Protection Officer.
You can always make use of Our Platforms and Our Services without having to agree to direct marketing.
From time to time, We may review Our marketing consent wording and ensure it remains compatible with the intended purpose. We will notify You of any material changes and give You the opportunity to manage Your marketing preferences.
Other Communications
When You opt out of receiving direct marketing from Us, You will still continue to receive transactional messages from Us regarding Our Platforms and Services. We have a legitimate interest to send You these communications, examples of which include:
- Important updates to Our Services, Privacy Policy and Platforms;
- Managing Your My Rightmove account;
- For security reasons;
- To contact You about Your mortgage in principle decision;
- Receiving Property Alerts and/or Tracked Property Alerts where You have set them up in Your My Rightmove Account (You can amend your Property Alerts and/or Tracked Property Alerts at any time in Your My Rightmove account);
- To contact You for market research purposes;
- Where a home hunter shares a property with You via Our Platforms;
- Where You have started or completed a quote for Home Contents and Liability Insurance, We will send You an email reminding You of the quote or to complete the quote; and
- Where Personal Information is provided to Us where You operate as a business and it has been sourced from publicly available information, We may contact You about Our Services in a business capacity only.
We use tracking pixels in Our email communications to You which captures whether You opened an email, device and operating system, and what parts of the email you engaged with. We rely on legitimate interests to collect and process this information in order to improve and customise Our communications with You.
Photos, images and videos of you
Where You have agreed to participate and feature in videos, images and photos for Us, these will be used for the purpose outlined to You at the time, which can include to promote Eirehome or its subsidiaries. This will be retained for no more than 3 years after the purpose has ended. We have a legitimate interest to use these on any of Our Platforms or 3rd party social media platforms.
Removing property data from our platforms
If You have any concerns about the properties advertised on the Platforms, please contact Us at dpo@eirehome.ie and We will endeavour to resolve the issue promptly.
If You are a vendor or landlord of a property that is being actively marketed on Our Platforms and You want this removed, please contact Your estate agent or lettings agent directly in the first instance.
If You have concerns about historical property information about a property featured on Our Platforms and You can prove to Us that You have a valid association to that property, please contact Us at dpo@eirehome.ie.
Who has access to your personal information?
We retain access to all Personal Information that We have collected from You or about You. Once Your Personal Information has been passed to one of Our Members in the course of providing Our Services (most typically when You communicate with an estate agent through Our Platforms) then Our Member will have a copy of the Personal Information that You have provided within Your enquiry and Your contact details which they will use to get in touch with You.
Property data, it is provided to Us by Our Members (or third parties that act on their behalf). Our Members (or any third party that acts on their behalf) will be responsible for Personal Information in their possession and that Personal Information will be subject to any privacy terms or policies that the Member has in place. We are not responsible for use (or misuse) of Your Personal Information by any of Our Members.
When Our Services are available via the websites of Our partners or Members, those partners or Members may have access to Your Personal Information. We may also have links to other third party websites from Our Platforms. Clicking on those links or enabling those connections may allow third parties to collect or share Personal Information about You. We are not responsible for the content, security, privacy policies and practices of any other third party websites, even if You access them using links from Our Platforms or if You can access Our Platforms or use Our Services from them. We recommend that You check the policy of each website that You visit and make sure that You are comfortable with the terms of such policies before You visit them or provide any Personal Information to them.
If Our business is sold or merged, or if We sell or buy any business or assets, We may disclose Your Personal Information to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If We offer or supply a Service to You that is provided on Our behalf by a third party, We may have to pass Your Personal Information to them in order to deliver the service. The categories of third parties (who are acting as Data Processors which means they are responsible for processing Personal Information on behalf of Us) include:
- Telephony providers (including call recording);
- Our support ticketing systems;
- SMS providers;
- E-calendar providers;
- E-signatory providers;
- Payment providers;
- Translation and transcription providers;
- Market research agencies;
- Call transcription providers;
- IT providers who provide systems to Us for the purposes of hosting and supporting Our Platforms; and
- Marketing agencies and systems that allow Us to send marketing communications to You and to make sure the marketing communications are relevant.
We may also use third parties to provide Services on Our behalf which may include processing (but not using themselves) Your Personal Information; for example, to complete partial addresses or to augment the Personal Information We hold about You. In either case, We will not pass Your Personal Information to anyone who is not also subject to adequate privacy commitments in Our contract with them.
Where You are undergoing tenant referencing, obtaining a quote for or purchasing tenant and insurance related services We have to share Your Personal Information with the following external parties.
Credit reference agencies for the purpose of checking that the details You have provided Us are correct and to obtain further details (as set out above);
- Payment providers to set up a direct debit and/or take payment from You;
- Insurance brokers, providers and underwriters for the purpose of arranging insurance policies;
- Debt collection agencies, tracing companies, bailiffs and legal advisors in order to recover monies due from You, to trace Your whereabouts or in pursuit of a claim against You; and
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the Ireland who provide consultancy, banking, legal, insurance and accounting services.
We may be required to share Your Personal Information with the following external parties:
- Revenue, Customs, regulators and other authorities acting as processors or joint controllers based in the Ireland who require reporting of processing activities in certain circumstances;
- Police or other such regulatory authority as part of an investigation or otherwise for legal or regulatory purposes;
- Dispute Resolution agencies for the purposes of dealing with any complaints;
- Irish law enforcement agencies and third party security companies for the purposes of ensuring that We comply with the law and have adequate security measures in place;
- We will disclose Your Personal Information to other third parties if We are under a duty to disclose or share Your Personal Information in order to comply with any legal or regulatory obligation or request. This includes exchanging Personal Information with other companies for the purposes of fraud prevention and credit risk reduction; and
- Personal Information You have provided to Eirehome either directly or via Our Partners or Members, may be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering. If fraud is detected, You could be refused certain services, finance or employment.
- We require all Our third party service providers to respect the security of Your Personal Information and to treat it in accordance with the law. We do not allow Our third party service providers to use Your Personal Information for their own purposes and only permit them to process Your Personal Information for specified purposes and in accordance with Our instructions.
Supporting Our Advertising Services
- We collaborate with third-party vendors, including Google, to display advertisements on our services. Some of these ads are tailored based on the content you view on our site, targeting groups of users in an anonymous and aggregated manner rather than individually. This type of behavioral advertising helps support the content, products, and services we offer.
- Both we and third-party vendors use first-party and third-party cookies together to inform, optimize, and serve ads based on your browsing activities and interests. The information we share with advertisers and advertising networks is non-personally identifiable.
- Advertising networks may use cookies and similar technologies to track you in order to measure the effectiveness of the ads they serve, detect fraudulent traffic, or create a browsing profile to deliver more relevant ads. These cookies are only set with your consent, which you can withdraw at any time. For more information on managing advertising cookies, please visit our cookies policy.
- We also use data collected during registration to estimate gender for targeted advertising purposes. This online advertising helps support the content, products, and services we provide.
- We use cookies and similar technologies to facilitate our services by retrieving your user preferences, personalizing your visits, operating our website, collecting statistical information about our visitors for analytical purposes (using tools like Google Analytics, Google Signals, and Comscore), simplifying sign-in procedures, understanding user numbers, demographics, and interests, and providing social media features.
Providing Services to Us
- When you offer professional services to us, you may share your personal information. This typically includes your contact details, address, phone number, VAT registration number, and possibly your banking information. We use this information to manage, administer, and pay for the services you provide, in accordance with our contract terms and conditions. In some cases, your services may involve delivering live lectures or participating in our live events, during which we may record audio or video of you.
You can request a list of Our third party partners and affiliates by contacting Our Data Protection Officer.
Where do we store your personal information?
The Personal Information that We collect from You may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA, but We are under a duty to make sure that Our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that Your Personal Information is treated securely and in accordance with this Policy. We will use Standard Contractual Clauses and/or the Ireland-US Data Bridge for transfers to the United States of America. By submitting Your Personal Information to Us, You agree to this transfer, storing or processing.
Unfortunately, the transmission of Personal Information via the internet is not completely secure. Although We will do Our best to protect Your Personal Information, We cannot guarantee the security of Your Personal Information transmitted to Our Platforms; any transmission is at Your own risk. Once We have received Your Personal Information, We will use strict procedures and security features to try to prevent unauthorised access.
We follow strict security procedures to ensure that Your Personal Information is not damaged, destroyed or disclosed to a third party without Your permission and to prevent unauthorised access to it. The servers and cloud based technology that store the Personal Information are kept in a secure facility with restricted physical access and We use secure firewalls and other measures to restrict electronic access. If We are working with third parties, We will require them to have in place similar measures to protect Your Personal Information.
Only employees who need access to Your Personal Information to perform a specific job are granted access to personally identifiable Personal Information. In addition, We limit access to Your Personal Information to those agents, contractors and other third parties who have a business need to know. They will only process Your Personal Information on Our instructions and they are subject to a duty of confidentiality.
We may require You to co-operate with Our security checks and provide identification before We disclose Personal Information to You. If You are a registered User, You can update the Personal Information held in Your My Eirehome account (that You give Us) at any time by viewing Your My Eirehome page.
Where We have given You (or where You have chosen) a password which enables You to access certain parts of the Platforms, You are responsible for ensuring Your password is unique and for keeping this password confidential. We ask You not to share Your password with anyone.
We have procedures in place to deal with any suspected Personal Information breach and will notify You and any applicable regulator of a breach where We are legally required to do so.
We recommend You do not use public or shared devices where You are providing Your Personal Data to Us (such as mortgage in principle applications, sending enquiries about properties, requesting a quote etc) and take appropriate steps to ensure You have removed any local storage or session-based data from your shared/public Device.
Your rights
You have the right to ask Us not to process Your Personal Information at any time.
You have the right to use Our Platforms without consenting to direct marketing and the communication services that We provide. We will inform You (before collecting Your Personal Information) if We intend to Use Your Personal Information for such purposes or if We intend to disclose Your Personal Information to any third party for such purposes. We always use the most recently submitted form to be Your current consent status. If You are a registered User, but not signed in when You submit a form, We will not be able to Use Your saved settings so will deem Your consent choice to be as per the form You submit at the time. You can exercise Your right to prevent such processing by selecting the specific options in the fields or forms when You become a registered User.
You also have a right to:
- Request access to or rectification of the Personal Information which We hold about You;
- Request erasure of Your Personal Information in certain circumstances;
- Restrict the processing of Your Personal Information;
- Receive Your Personal Information that You have provided to Us;
- Object to or restrict Our processing of Your Personal Information in certain circumstances; and
- Request that We transmit Your Personal Information to another data controller.
Where We process Your Personal Information because You have given Us Your consent to do so, You have the right to withdraw Your consent at any time.
Where We process Your Personal Information under legitimate interests, if You object to processing, this will not affect any processing which has already taken place. In some limited instances, objecting to processing of all Your Personal Information may mean You are not able to use some of Our Services or Platforms.
To exercise any of these rights, please contact the Data Protection Officer whose contact details are provided earlier in this Policy. We will need to request specific information and identification documents (such as passport, driver’s license, title deeds etc.) from You to help Us confirm Your identity. This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it and to ensure we are only acting on the instructions of the data subject. We will delete this ID within 7 days receiving it. We may also contact You to ask You for further information in relation to Your request to speed up Our response.
We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than a month if Your request is particularly complex or You have made a number of requests. In this case, We will notify You and keep You updated.
As part of Our Data Protection obligations and to help Us improve Our Service, We maintain a register of Data Subject Right Requests which contains limited Personal Information (email address, type of request, reason for request, resolution, reference number, application number etc.). These records are only available to Our Data Protection Team or those with a need to know and would only be made available to the Information Commissioner’s Office upon request. We will retain these records for up to 6 years from the conclusion of the Data Subject Right Request, after which any Personal Information will be anonymized.
Fulfilling Legal Requirements
We may need to process your personal information to meet certain legal obligations, including:
- Providing information to An Garda Síochána, the Revenue Commissioners, or other government bodies or agencies when required by law.
- Retaining a copy of all correspondence if you have exercised one of your data rights, to demonstrate our compliance with data-protection legislation.
- Keeping a copy of your email address if you have exercised one of your data rights and requested not to be contacted by email at a particular address, to comply with your no-contact request.
- Conducting our statutory audit.
This Cookie Policy forms part of our overall privacy policy. From time to time, there may be changes to these third-party cookies such as name changes, etc. We encourage you to review the Privacy Policies of each of the third parties.